Frequently Asked Questions

Everything you need to know about shopping with Alexis.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5 business days of receiving the package.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Can I modify or cancel my order?

Orders can be modified or cancelled within 60 minutes of placement. After this window, the order has likely entered our fulfillment process.

Are your materials sustainably sourced?

At Alexis, we prioritize ethical manufacturing. Over 60% of our current collection is made from organic cotton, recycled polyester, or sustainable linen.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.